Here are the questions we hear most often about ordering, shipping and personalizing gifts from Boston Gift Baskets. If you do not see your answer, call us at 617.739.0900 on weekdays from 9:30 AM to 5 PM or visit our Contact Us page. We are always happy to help you plan the right gift.
Frequently Asked Questions
Where is Boston Gift Baskets located?
Our studio is at 501 Heath Street, Chestnut Hill, MA 02467, just outside Boston. We are open weekdays from 9:30 AM to 5 PM and closed on weekends. Call us at 617.739.0900 before stopping by to pick up an order.
Do you ship gift baskets nationwide?
Yes. We pack every gift basket and gift box by hand in our studio and ship by UPS to any address in the continental United States. Orders usually ship the next business day. See our Shipping and Ordering Info page for UPS Ground transit times and rates.
Can you ship to Alaska, Hawaii, a P.O. Box or another country?
Packages to Alaska and Hawaii ship by UPS Next Day or 2nd Day only. For international addresses or a P.O. Box, please call us at 617.739.0900 so we can quote shipping, since a handling fee applies to those orders.
Do you deliver locally around Boston?
Yes. We offer messenger delivery Monday through Friday to Boston, Brookline, Newton, Cambridge, Somerville and many other Greater Boston towns. Weekend messenger delivery is available by phone. The full list of towns is on our Shipping and Ordering Info page.
Do you ship cakes and cupcake bouquets?
Our cakes and cupcake bouquets are baked to order for local Boston area delivery only, so please choose Local Delivery at checkout and allow 1 to 3 days. If you are sending sweets out of state, our cupcake jars are sealed and ship nationwide.
How do I add a gift message?
Type your message in the order message box at checkout and we will tuck it in on a card. You can use the same box for a delivery date request, a ribbon color or anything else we should know.
How long do personalized and embroidered gifts take?
We embroider and hand paint names in our own studio. Embroidered and personalized gifts usually ship within 3 to 5 business days, so plan a little extra time for a baby shower or birthday.
Will my basket look exactly like the photo?
Every basket is packed by hand to order from our current inventory, so a specific brand, flavor or package size may be swapped for a comparable favorite. The vessel, anything personalized with a name and anything we bake in house stay as described.
Can you work around food allergies?
Please tell us about any allergy in the order message box at checkout or call us before you order. Our baskets hold commercially packaged snacks and treats that may contain, or be made alongside, common allergens such as peanuts, tree nuts, wheat, milk, soy and eggs, so we will suggest swaps or a better fitting gift.
Do you make corporate gifts with a company logo?
Yes. We add logos to snack boxes, sugar cookies, chocolate bars, candy and dipped Oreos, and we pack client and employee gifts in volume. Call 617.739.0900 for quantity pricing, logo setup and timing. Orders going to 5 or more addresses are placed by phone so we can manage every recipient for you. Browse Business Gifts to get started.
Can I order a custom gift basket?
Of course. Tell us the occasion, the recipient and your budget on our Custom Orders page or call 617.739.0900, and we will put together something made just for them.
Can you send perishable gifts to faraway addresses?
Perishable gifts need to arrive within 2 days to stay fresh. If the address is outside the 1 to 2 day UPS Ground range, please choose UPS 2nd Day or Overnight at checkout. We also avoid shipping perishables late in the week when they would sit in transit over a weekend, and we cannot ship fruit to California.
What if something is wrong with my order?
We stand behind everything we send. If you are not happy with your gift for any reason, please contact us or call 617.739.0900 and we will make it right.
